20% OFF ALL COLOUR SWATCHES FOR THE MONTH OF LOVE - USE PROMO CODE: LOVE

Search site

Search site

0

Privacy Policy

Last updated: 12 February 2026

At The Masterpiece Image Consulting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, book services, or interact with us online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information.

Personal Information

This includes information that can identify you, such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

You may provide this information when you:

  • Place an order

  • Book a service

  • Contact us

  • Subscribe to updates

Order and Transaction Information

When you purchase products through our online store, we collect information related to your order, including:

  • Products purchased

  • Payment information

  • Delivery details

  • Order history

Payment details are processed securely through our payment providers and are not stored on our servers.

Service Booking Information

If you book one of our services such as:

  • Colour Analysis

  • Style and Shape Analysis

  • Wardrobe Planning

  • Personal Shopping

  • Makeup and Hair services

  • Workshops or speaking engagements

we may collect information necessary to deliver services. 

Website Usage Data

We may automatically collect certain technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visits

This helps us improve the website and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver purchased products

  • Provide booked services

  • Respond to enquiries

  • Send order confirmations and updates

  • Improve our website and services

  • Provide customer support

  • Send occasional updates about offers, events, or new services

We will never sell or trade your personal information.

3. Payments

All payments are processed through secure third-party payment providers.

These providers handle payment processing in accordance with their own privacy and security standards. We do not store credit card or payment details on our website.

4. Shipping and Deliveries

To fulfil orders, we may share necessary information with shipping and courier providers, including:

  • Name

  • Delivery address

  • Contact number

This information is only used to deliver your order.

5. Email Communication

If you contact us or place an order, we may send emails related to:

  • Order confirmations

  • Shipping updates

  • Booking confirmations

  • Customer support responses

If you subscribe to updates, we may occasionally send information about:

  • New services

  • Workshops

  • Promotions

You can unsubscribe at any time.

6. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Understand website traffic

  • Improve functionality

  • Remember preferences

  • Provide a smoother shopping experience

You can disable cookies in your browser settings if you prefer.

7. Third-Party Services

Our website may rely on trusted third-party services for:

  • Payment processing

  • Email communication

  • Website analytics

  • Order fulfilment

  • Marketing tools

These services only receive the information necessary to perform their functions and are required to handle data securely.

8. Data Protection

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

While we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

9. Your Rights (POPIA)

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where appropriate

  • Withdraw consent for marketing communication

To exercise these rights, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Masterpiece Image Consulting

Email: sonja@themasterpiece.co.za